Privacy policy
PRIVACY POLICY
Last updated: August 11, 2026
RISE ECOM LIMITED ("we", "us", "our", or "ColinCraft") operates the online store available at https://colincraft.store.
RISE ECOM LIMITED is a private limited company registered in the United Kingdom under company number 17385362.
Registered office:
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
Trading name: ColinCraft
Customer support email:
support@colincraft.store
1. ABOUT THIS PRIVACY POLICY
This Privacy Policy explains how we collect, use, store, and protect personal information when you:
- Visit our Website
- Browse our products
- Place an order
- Contact us
- Request customer support
- Subscribe to communications
- Otherwise interact with ColinCraft
2. INFORMATION WE MAY COLLECT
Depending on how you interact with our Website, we may collect:
- Name
- Email address
- Telephone number where provided
- Billing address
- Shipping address
- Order information
- Products purchased
- Payment and transaction information
- Customer service communications
- Information voluntarily provided through forms
- Technical information relating to your device and browser
- IP address
- Website usage information
- Information necessary to prevent fraud or abuse
3. PAYMENT INFORMATION
Payments are processed through third-party payment service providers.
We do not intentionally store complete payment card numbers or card security codes on our own systems.
Payment service providers may process payment and transaction information in accordance with their own privacy policies, security requirements, and applicable laws.
4. HOW WE USE INFORMATION
We may use personal information to:
- Process and fulfil orders
- Process payments
- Arrange delivery
- Provide order updates
- Process returns and refunds
- Respond to customer enquiries
- Provide customer support
- Maintain and improve our Website
- Protect the Website from fraud and abuse
- Maintain business and accounting records
- Comply with legal obligations
- Establish, exercise, or defend legal claims
- Send marketing communications where permitted by law
5. LEGAL BASES
Where UK data protection law applies, we may process personal information on the following legal bases:
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interests
- Consent, where required
6. INFORMATION SHARING
We do not sell customer personal information.
We may share information with service providers where reasonably necessary to operate our business.
These may include:
- Shopify and ecommerce service providers
- Payment service providers
- Shipping and delivery providers
- Email and customer support providers
- Technology and hosting providers
- Fraud prevention and security providers
- Accountants and professional advisers
- Legal advisers
- Government authorities where legally required
7. INTERNATIONAL TRANSFERS
Some service providers may process information outside the United Kingdom.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
8. COOKIES
Our Website may use cookies and similar technologies for:
- Essential Website functionality
- Shopping cart functionality
- Checkout functionality
- Security
- Preferences
- Analytics
- Website performance
- Marketing, where applicable
Where consent is required for non-essential cookies or similar technologies, appropriate consent will be requested.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by applicable law.
Transaction and accounting information may be retained for legal, tax, accounting, fraud prevention, and record-keeping purposes.
Customer support information may be retained for as long as reasonably necessary to manage enquiries, complaints, returns, refunds, and disputes.
10. DATA SECURITY
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. YOUR RIGHTS
Depending on applicable law, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information in certain circumstances
- Restriction of processing in certain circumstances
- Objection to certain processing
- Data portability in certain circumstances
- Withdrawal of consent where consent is the legal basis
12. CONTACTING US
For privacy questions or data protection requests, contact:
support@colincraft.store
RISE ECOM LIMITED
Company number: 17385362
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will be published on this page and the "Last updated" date will be amended accordingly.
14. COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first at:
support@colincraft.store
You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.