Terms of service
TERMS & CONDITIONS
Last updated: August 11, 2026
These Terms & Conditions apply to purchases made through the ColinCraft online store at:
https://colincraft.store
The Website is operated by:
RISE ECOM LIMITED
Company number: 17385362
Registered office:
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
Trading name: ColinCraft
Customer support:
support@colincraft.store
1. ABOUT US
ColinCraft is an online retail brand operated by RISE ECOM LIMITED.
These Terms & Conditions govern your use of our Website and purchases made through the Website.
2. PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on the Website are accurate.
Product colours and appearance may vary slightly depending on your device or display settings.
We reserve the right to correct obvious errors in product descriptions, prices, or availability.
3. PRODUCT AVAILABILITY
Products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you and, where applicable, offer an appropriate solution such as:
- A replacement
- A refund
- Cancellation of the affected order
4. PRICES
Prices are displayed on the Website before checkout.
The applicable transaction currency will be displayed during the purchasing process.
Any applicable delivery charges will be shown before you complete your purchase.
We may change product prices at any time, but price changes will not affect an order that we have already accepted, except where an obvious pricing error has occurred.
5. ORDERS
When you place an order through our Website, you are making an offer to purchase the selected products.
After submitting an order, you should receive an order confirmation by email.
An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.
We may cancel an order where:
- The product is unavailable
- We are unable to fulfil the order
- There is an obvious pricing or product description error
- We reasonably suspect fraudulent activity
- We are unable to verify required information
6. PAYMENT
Payment must be completed using one of the payment methods made available during checkout.
Payments may be processed by third-party payment service providers.
Your payment details may be subject to verification and fraud-prevention checks by the relevant payment provider.
We do not intentionally store complete payment card details on our own systems.
7. DELIVERY
Delivery availability, estimated delivery times, and applicable shipping charges will be displayed during checkout or in our Shipping Policy.
Delivery times are estimates unless a specific delivery date has been expressly agreed.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather events, strikes, or other unforeseen circumstances.
If an order is significantly delayed, please contact us at:
support@colincraft.store
8. RETURNS AND REFUNDS
Returns and refunds are governed by our Refund & Return Policy.
Nothing in these Terms & Conditions limits or excludes statutory consumer rights.
9. FAULTY OR INCORRECT PRODUCTS
If you receive a faulty, damaged, or incorrectly supplied product, please contact:
support@colincraft.store
We will assess the issue and provide an appropriate remedy in accordance with applicable law.
10. CUSTOMER RESPONSIBILITIES
You agree to provide accurate information when placing an order.
You should ensure that:
- Your name is accurate
- Your email address is accurate
- Your shipping address is complete
- Your payment information is valid
- You have authority to use the selected payment method
11. WEBSITE USE
You must not use the Website:
- For unlawful purposes
- To commit fraud
- To interfere with Website security
- To attempt unauthorised access
- To distribute malicious software
- To abuse or disrupt the Website or its services
12. INTELLECTUAL PROPERTY
Unless otherwise stated, content displayed on the Website, including branding, logos, text, graphics, product images, and other materials, is owned by or licensed to ColinCraft or RISE ECOM LIMITED.
You may not reproduce, distribute, modify, or commercially exploit Website content without appropriate permission, except where permitted by law.
13. THIRD-PARTY SERVICES
The Website may use third-party services including payment providers, ecommerce technology providers, delivery providers, analytics services, and other service providers.
Third-party services may be subject to their own terms and policies.
14. LIMITATION OF LIABILITY
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or limited under applicable consumer protection law.
We are not responsible for losses caused by circumstances outside our reasonable control, except where applicable law provides otherwise.
15. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays caused by circumstances outside our reasonable control, including:
- Natural disasters
- Severe weather
- War
- Government action
- Industrial disputes
- Transport disruption
- Carrier disruption
- Internet or telecommunications failures
- Other events beyond our reasonable control
16. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The latest version will be published on this page.
Changes will not affect rights that have already arisen under an existing order.
17. GOVERNING LAW
These Terms & Conditions are governed by the laws applicable to the relevant transaction and are subject to mandatory consumer protection rights.
Nothing in these Terms & Conditions removes any mandatory rights that apply to consumers in their country of residence.
18. CONTACT
RISE ECOM LIMITED
Trading name: ColinCraft
Company number: 17385362
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
Email:
support@colincraft.store
Website:
https://colincraft.store