Shipping policy
SHIPPING POLICY
Last updated: August 11, 2026
ColinCraft is operated by:
RISE ECOM LIMITED
Company number: 17385362
Registered office:
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
Customer support:
support@colincraft.store
1. ORDER PROCESSING
Orders are processed after successful payment and order confirmation.
Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.
The estimated processing and delivery information applicable to your order will be displayed during checkout where available.
2. DELIVERY
We deliver to the destinations available at checkout.
Available delivery methods, estimated delivery times, and shipping charges will be displayed during the checkout process before payment is completed.
3. DELIVERY TIMES
Delivery estimates are provided in good faith and may vary depending on:
- Destination
- Delivery method
- Carrier
- Customs procedures
- Public holidays
- Weather
- Operational delays
- Other circumstances outside our reasonable control
A delivery estimate is not a guarantee unless a specific delivery date has been expressly agreed.
4. SHIPPING COSTS
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
- Destination
- Order size
- Product weight
- Delivery method
- Applicable shipping service
5. TRACKING
Where a tracked delivery service is available, tracking information may be provided to the customer after dispatch.
Tracking information is provided by the relevant carrier and may take some time to become active after dispatch.
6. CUSTOMS AND IMPORT CHARGES
For international deliveries, customs duties, import taxes, or other charges may apply depending on the destination country.
Where such charges are imposed by the destination country and are not included in the checkout price, the customer may be responsible for those charges.
Customers should check the import requirements of their country before ordering where applicable.
7. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned.
Please contact us as soon as possible if you notice an error in your delivery address.
Email:
support@colincraft.store
8. FAILED DELIVERY
If a delivery cannot be completed because the customer provided an incorrect address, failed to collect the parcel, or otherwise prevented delivery, additional shipping or re-delivery charges may apply where permitted by law.
We will contact the customer where reasonably possible to resolve the issue.
9. LOST OR DAMAGED DELIVERIES
If your order arrives damaged, please contact us as soon as possible at:
support@colincraft.store
Please provide:
- Order number
- Description of the problem
- Photographs of the packaging and product where applicable
We will investigate the issue with the relevant delivery provider and provide an appropriate solution in accordance with applicable law.
10. DELAYED ORDERS
If your order has not arrived within the estimated delivery period, please contact us at:
support@colincraft.store
We will investigate the delivery status and provide further information where available.
11. CONSUMER RIGHTS
Nothing in this Shipping Policy limits or excludes any statutory consumer rights.
Where applicable consumer law requires goods to be delivered within a particular period, those requirements will apply.
12. CONTACT
RISE ECOM LIMITED
Trading name: ColinCraft
Company number: 17385362
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
Email:
support@colincraft.store